There's a specific reason MHFA usage can stay low even when the need clearly hasn't gone away, and it's not the one most wellbeing reports look for.
Employees can decide not to proceed at any point between recognising a problem and contacting a named person.
The employee must locate the correct person, process or internal page.
The employee may need to reveal themselves before knowing what happens next.
A face-to-face approach may be visible to colleagues or managers.
The available route may differ across shifts, locations and business units.
Before buying more training, measure whether the current support is accessible.
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